Effective Internal Business Communication (MNG284)

Effective internal business communication is essential for the success of any organization. This course on internal (business) communication aims to equip students with the knowledge and skills necessary to communicate effectively within an organization. Students will learn about the principles and practices of internal communication, and how it can impact an organization’s overall performance. The course will cover various forms of internal communication, such as email, memos, reports, and presentations, as well as how to adapt communication style to different audiences and use technology effectively. Through exercises and assignments, students will have the opportunity to practice their communication skills and receive feedback. By the end of the course, students will have a strong foundation in internal business communication and be able to apply it in their workplace.

• Introduce students to the core concepts of internal communications in contexts of communication technology and HRM.
• Discuss and analyse issues related to internal communication situations, causes and effects.
• Assess and analyse internal communication, problems and solutions.
• Develop a set of effective internal communication capabilities, staffs individual skills, and specific techniques for business communication.
• Understand internal communication as a key element in the set of required soft skills needed in internal collaboration toward organizational goals.
• Apply critical thinking and problem-solving skills with colleagues in a changing environment.
• Demonstrate knowledge and ability to evaluate and assess internal communication theoretical concepts, strategies and techniques to be applied in real-life scenarios.